Policies
Who can sell Fred?
You can sell Fred if you have a brick-and-mortar store, or a web store that maintains its own stock and has its own unique and proprietary website.
As of February 1, 2016, Fred no longer distributes to customers that promote or sell our products through third-party market channels. Customers found to be out of compliance with this policy may find their accounts with Fred suspended or canceled.
Ordering Terms & Minimums
- $200 minimum opening order.
- $150 minimum order (per shipping address).
- Net 30 terms upon approval.
- All orders subject to acceptance by FRED.
- All purchase orders must be signed by an authorized buyer.
- Customers must submit a resale or tax-exemption certificate prior to shipment.
- All prices are subject to change without notice.
- Goods will be shipped at prices in effect when order was written.
Shipments, Cancellations, & Backorders
- If you need to cancel an order placed for immediate delivery, we reserve the right to charge a fee for unpacking and restocking.
- If you must cancel an order that requires price-stickering or special handling, you must provide notice in writing at least 15 days before the requested ship date.
- If goods must be shipped or received by a certain date please state this on your order – and clearly indicate a cancel date.
- Backorders under $50 are canceled with notification. When placing your order, please indicate “ship as ready” or “hold for complete.”
- If your order qualifies for free freight, it will be extended to backordered goods; otherwise standard shipping rates apply.
Payment Policies
- Terms are Net 30 for approved customers.
- To apply for Net 30 terms you must complete, sign, and return a FRED credit application.
- We also accept Visa, Mastercard, or Amex for payment.
- We do not accept COD or prepayment for small accounts.
- A late charge of 1.5% per month (18% per annum) will be applied to all past-due invoices and balances.
- If an account is beyond terms, new orders will not be shipped until the account is current.
- NSF checks are subject to a $35.00 service charge.
- No authorization for return can be given for past-due accounts.
- No deductions are allowed for past-due accounts.
Freight
- All goods are shipped from Robbinsville, NJ via UPS Ground unless otherwise specified.
- Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon.
Return Policy
- All sales are final. We do not sell on consignment and we do not guarantee sales.
- We accept returns for defective products or incorrect shipments, but you must notify us within 5 days of receipt if there are any discrepancies or problems.
- All returns must be authorized, and marked with our return authorization number. We reserve the right to refuse any product sent back to us without prior authorization.
Shop Local Directory
To qualify for inclusion in the “Shop Local” directory on our consumer website, you must have purchased at least $1500 (wholesale value) of Fred merchandise over the previous twelve months and be in good credit standing with Fred and Friends. We review and update this list twice a year – on January 1 and July 1.
If your store listing is incorrect (for example, if the address is not a physical store or if we are using your corporate name instead of store name), please contact our customer service department, and we will make the necessary changes.
Canadian Customers
- All goods are billed in Canadian Dollars at the prevailing exchange rate.
- FRED absorbs all duties and entry fees. Freight charges will be added to the invoice.